Privacy Policy

Last updated: April 1, 2026

1. Introduction

Fionetix Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at fionetix.com (the "Website") or use our services.

This policy applies to individuals in the European Union (EU), European Economic Area (EEA), United Kingdom (UK), and United States (US), and is designed to comply with the EU General Data Protection Regulation (GDPR), UK GDPR, the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

2. Data Controller

Fionetix Solutions is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, you can contact us at:

  • Email: hello@fionetix.com
  • Phone: +8801312233246
  • Address: Dhaka, Bangladesh

3. Information We Collect

3.1 Information You Provide

  • Contact information (name, email address, phone number) when you fill out our contact form
  • Business information (company name, job title) when you request a consultation
  • Communication content when you correspond with us

3.2 Information Collected Automatically

  • Device information (browser type, operating system, device type)
  • Usage data (pages visited, time spent on pages, referring URL)
  • IP address (anonymized where required by law)
  • Cookies and similar technologies (see our Cookie Policy)

4. Legal Basis for Processing (GDPR/UK GDPR)

We process your personal data on the following legal bases:

  • Consent: When you opt in to analytics cookies or subscribe to communications
  • Legitimate Interest: To operate and improve our website, respond to inquiries, and ensure security
  • Contractual Necessity: To fulfill services you have requested
  • Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Information

  • To respond to your inquiries and provide requested services
  • To improve our website, products, and services
  • To analyze website usage and performance (with your consent)
  • To send relevant communications (only with your explicit consent)
  • To comply with legal obligations
  • To protect against fraud and unauthorized access

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party vendors who assist in website analytics (e.g., Google Analytics), hosting, and email delivery, under data processing agreements
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

7. International Data Transfers

Your data may be transferred to and processed in countries outside the EU/EEA/UK. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally recognized transfer mechanisms.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months. Analytics data is retained in anonymized form.

9. Your Rights

EU/EEA/UK Residents (GDPR / UK GDPR)

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

California Residents (CCPA/CPRA)

  • Right to know what personal information is collected and how it is used
  • Right to delete personal information
  • Right to opt out of the sale or sharing of personal information
  • Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at hello@fionetix.com. We will respond within 30 days (or as required by applicable law).

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

11. Children's Privacy

Our Website is not intended for children under the age of 16 (or 13 in the US). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: hello@fionetix.com
  • Phone: +8801312233246
  • Address: Dhaka, Bangladesh